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1. Introduction

Super Saturday Padel Club (“SSPC”, “we”, “us”, or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, contact us, book activities, join memberships, sign up for newsletters or engage with our club, events, and services. Please read this Privacy Policy, our Terms & Conditions & our Refunds Policy , providing consent to all in order to have permission to use our services.

2. Information We Collect

We may collect the following personal information:

  • Full name
  • Email address
  • Phone number
  • Date of birth
  • Emergency contact details
  • Billing and payment information
  • Membership and booking details
  • Coaching and club participation information
  • Any information you submit through forms, enquiries, event registrations or newsletter sign-ups

We may also collect limited technical information such as IP address, browser type, device information and website usage data through cookies or analytics tools.

3. How We Use Your Information

We use your personal information to:

  • Manage memberships, bookings and event participation
  • Communicate with you about the club, events, schedules, updates and services
  • Process payments and maintain records
  • Provide coaching, development and member support services
  • Improve our website, services and user experience
  • Send newsletters, marketing or promotional content where permitted
  • Comply with legal or regulatory obligations

Under POPIA (Protection of Personal Information Act), personal information must be processed lawfully and for a specific purpose, with minimality, openness, security safeguards and data-subject participation.

4. Cookies

This site uses cookies – small text files that are placed on your machine to help the site provide a better user experience. In general, cookies are used to retain user preferences, store information for things like shopping carts, and provide anonymised tracking data to third party applications like Google Analytics. Cookies generally exist to make your browsing experience better. However, you may prefer to disable cookies on this site and on others. The most effective way to do this is to disable cookies in your browser. We suggest consulting the help section of your browser.

Necessary Cookies (all site visitors)
  • PHPSESSID: To identify your unique session on the website.
Necessary Cookies (Additional for Logged in Customers)
  • wp-auth: Used by WordPress to authenticate logged-in visitors, password authentication and user verification.
  • wordpress_logged_in_{hash}: Used by WordPress to authenticate logged-in visitors, password authentication and user verification.
  • wordpress_test_cookie Used by WordPress to ensure cookies are working correctly.
  • wp-settings-[UID]: WordPress sets a few wp-settings-[UID] cookies. The number on the end is your individual user ID from the users database table. This is used to customize your view of admin interface, and possibly also the main site interface.
  • wp-settings-[UID]:WordPress also sets a few wp-settings-{time}-[UID] cookies. The number on the end is your individual user ID from the users database table. This is used to customize your view of admin interface, and possibly also the main site interface.
5. Who Has Access To Your Data

If you are not a registered client for our site, there is no personal information we can retain or view regarding yourself.

If you are a client with a registered account, your personal information can be accessed by:

  • Our system administrators.
  • Our supporters when they (in order to provide support) need to get the information about the client accounts and access.

  • We may share your personal information with trusted third parties where necessary, including:

    • payment processors
    • booking or registration platforms
    • event or tournament partners
    • affiliated clubs or coaches where relevant to your membership or booking
    • service providers who help us run our website, communications, and operations

     

We do not sell your personal information.

6. Legal Basis for Processing

Where applicable, we process your personal information based on:

  • Your consent
  • The performance of a contract or membership with you
  • Our legitimate club and operational interests
  • Compliance with legal obligations
7. How Long We Retain Your Data For

When you submit a support ticket or a comment, its metadata is retained until (if) you tell us to remove it. We use this data so that we can recognize you and approve your comments automatically instead of holding them for moderation.

If you register on our website, we also store the personal information you provide in your user profile. You can see, edit or delete your personal information at any time (except changing your username). Website administrators can also see and edit that information.

8. Security Measures

We use the SSL/HTTPS protocol throughout our site. This encrypts our user communications with the servers so that personally identifiable information is not captured/hijacked by third parties without authorisation.

In case of a data breach, system administrators will immediately take all needed steps to ensure system integrity, will contact affected users and will attempt to reset passwords if needed.

9. Your Data Rights
General Rights

If you have a registered account on this website, you can request an exported file of the personal data we retain, including any additional data you have provided to us.

You can also request that we erase any of the personal data we have stored. This does not include any data we are obliged to keep for administrative, legal, or security purposes. In short, we cannot erase data that is vital to you being an active customer (i.e. basic account information like an email address).


If you wish that all of your data is erased, we will no longer be able to offer any support or other product-related services to you.

POPIA Rights

Subject to applicable law, you may request to:

  • access your personal information
  • correct or update your information
  • object to certain processing
  • withdraw consent where processing is based on consent
  • request deletion where legally permissible
  • unsubscribe from marketing communications

POPIA gives data subjects rights relating to notification, access, correction, and participation in the handling of their personal information.

10. Third Party Websites

SSPC may post links to third party websites on this website. These third party websites are not screened for privacy or security compliance by SSPC, and you release us from any liability for the conduct of these third party websites. All social media sharing links, either displayed as text links or social media icons do not connect you to any of the associated third parties unless you explicitly click on them.

Please be aware that this Privacy Policy, and any other policies in place, in addition to any amendments, does not create rights enforceable by third parties or require disclosure of any personal information relating to members of the Service or Site. SSPC bears no responsibility for the information collected or used by any advertiser or third party website. Please review the privacy policy and terms of service for each site you visit through third party links.

11. Children and Youth Participants

Where youth players or junior participants are involved, a parent, guardian, or authorised adult may be required to provide information, consent, booking approval, or emergency details on their behalf.

12. Contact Us

For privacy-related questions or requests, please contact:

Email: info@sspc.org.za
Phone: +27 81 360 1269

[Last Updated 23 April 2026]